Foreword by NSSF Chairman Board of Directors

NSSF CHAIRMAN BOARD OF DIRECTORS
Patrick Byabakama Kaberenge

Dear Member,

I am pleased to present our corporate governance report for the year 2020/2021, which has been a difficult year due to the Covid-19 pandemic, however the Board has remained true to our purpose of maintaining good governance and ensuring that we deliver on our mandate. This report sets out our robust approach to sound governance practices, our mandate as the Board, together with reports from each Board Committee and activities.

The Board being the overall custodian of good corporate governance together with management, promote and uphold the core fundamental principles of governance; accountability, fairness, transparency and social responsibility in the way we conduct business.

Our integrated report discloses our performance to our members, our stakeholders and the public as a commitment of our accountability and transparency. The Fund holds an Annual Members’ Meeting where we get the opportunity to present our financial performance and audit findings to our members, as well as interact and listen to our members. This year we experienced record numbers of attendance at our virtual meeting which has been our experience with all virtual stakeholder engagement sessions.

The Board’s approach is to ensure that corporate governance is embedded into the objectives, operations and processes of the Fund’s business. The Board is committed to keeping abreast with new corporate governance practices from an international, regional and local perspective in fulfillment of its vision to become the social security provider of choice to its members and generate tangible sustainable returns.

Compliance Statement

The Fund’s Governance approach is based on the main principles and provisions set out in the UK Corporate Governance Code, the King IV Code on Corporate Governance, the National Social Security Act and the Uganda Retirement Benefits Regulatory Authority (URBRA) that regulates the Fund’s activities. The Board is also governed by an internal Board charter which stipulates the parameters within which the Board operates and ensures the application of the principles of good corporate governance in all its dealings. The charter sets out the roles and responsibilities of the Board and individual Directors, including its composition and relevant procedures of the Board. The charter is aligned with the provisions of the UK Code and King IV Code on Corporate Governance.

The manner in which we have applied and explained these governance principles is demonstrated throughout the report. The Board confirms that the Fund throughout the period under review, complied with all applicable laws and regulations.

Notable Outcomes 2020/2021

Regulatory reforms

The NSSF Amendment Bill was passed by the Parliament of Uganda and awaits Presidential assent. A number of proposals that were proposed by the Board were adopted.

The Board has oversight of Compliance regulation through the Audit and Risk Assurance Committee. The NSSF Amendment Bill is still before Parliament. Although legislation is in place to protect the interests of all stakeholders, at times it impacts the agility of business to make prompt decisions.

Progression of real
estate projects
  • The Construction of Pension Towers, which has changed Kampala’s skyline, by being the tallest building, has progressed to 80% completion
  • Phase one of the Lubowa Housing Project has been completed and 306 units are up for sale
  • The Temangalo Housing Project has commenced with preliminary work underway

The Board has oversight of these projects through the Investments and Project Management Committee (IPMC). During 2020/2021 the IPMC reviewed performance of real estate projects, equities and fixed income on a quarterly basis in line with targets.

Improved turn-around time
for payment of benefits
  • We endeavour to improve our turn-around time for processing and payment of benefits

The Board is responsible for strategy setting and oversight of strategy execution.

Technology
transformation
  • The Fund embraced transformation in technology and adapted to the new normal following the Covid-19 pandemic outbreak that led to a national lockdown and restrictive work environment. We continued to serve our customers through on-line channels.

The Board has oversight of technology and information Governance through the Finance Committee.

Policies
approved

    The Board approved the following policies:

  • National Social Security Innovation Policy
  • Data Protection and Privacy Policy
  • Creche Policy

The Board also approved amendments to the NSSF Human Resource Manual, Security, Investment, Operations and Information Technology Policies.

The Board is responsible for review and approval of internal policies.

REWARD AND RECOGNITION FOR OUR INAUGURAL INTEGRATED REPORT 2020

We were delighted that the Fund was ranked first runner up at the FiRe awards for its Corporate Governance report and we also won the Regional Category in the Corporate Governance Institute of South Africa (CGISA) awards. This being the first time we entered the CGISA awards and being announced as the category winner, is testament that these results reflect the focus and commitment that the Board and management dedicate to corporate governance in upholding the core fundamental principles: accountability, fairness, transparency and social responsibility in the way we conduct business. To ensure our continuous enhancement of our oversight of integrity of the Integrated Report we also attended training on the International Integrated Reporting Framework.

CHALLENGES DURING FY 2020/2021

Effects of the Covid-19 pandemic

The outbreak of the Covid-19 pandemic led to closure of key sectors thus leading to a deferment of payment of member contributions. A number of our staff were also affected which brought anxiety in the organisation. The Fund responded with heartfelt empathy to its employees and ensured that they received adequate support. To gain an insight of our actions see Our employees

Slow procurement
  • Procurement requirements continue to be an impediment to the speedy and efficient delivery of investments, especially in relation to real estate. The automation of the end-to-end procurement process by the end of 2021 will address turnaround times going forward.
Delayed Amendment of the NSSF Act
  • The delayed amendment of the NSSF Act has brought about a state of uncertainty both to the members and stakeholders of the Fund. The products offered to the members are still restricted at a time when there is a public outcry for a midterm access and we await the passing of the NSSF (Amendment) Bill to address this concern.
  • The current law further limits coverage to employers with only five (5) or more employees in the private sector.
Protracted Litigation
  • NSSF still continues to defend its proprietorship of its investment in some of the real estate assets against persons that intend to bring disruption.

Patrick Byabakama Kaberenge
CHAIRMAN, BOARD OF DIRECTORS