OUR BUSINESS

Financial and Operational highlights

NSSF FIVE YEAR PERFORMANCE REVIEW

Five-year performance review Actual 2016/17 UGX Billion Actual 2017/18 UGX Billion Actual 2018/19 UGX Billion Actual 2019/20 UGX Billion Actual 2020/21 UGX Billion Budget 2020/21 UGX Billion Actual 2020/21 Vs Actual 2019/20 Var % Actual '2020/21 Vs Budget 2020/21 Var % CAGR (2016/17-2020/21)
Income Statement
Total Income 912 1,602 891 1,471 1,847 1,675 26% 10% 19%
Total Revenue (Core) 845 1,042 1,255 1,472 1,696 1,659 15% 2% 19%
Total cost* 96 116 145 158 164 184 4% 11% 14%
Profit before Interest & Tax** 823 1,486 746 1,312 1,683 1,491 28% 13% 20%
Profit After Tax + Interest to Members 686 896 573 1,160 1,516 1,299 31% 17% 22%
Financial Position (UGX' Bn)
Total Assets 7,924 9,983 11,339 13,284 15,559 15,008 17.1% 3.7% 18%
Fixed Income Investments 5.999 7.478 8.693 10,235 11,773 11,373 15% 4% 18%
Equity Investments 1,255 1,7478 8,693 10,235 11,773 11,373 15% 4% 18%
Real Estate 512 642 802 943 1,142 1,312 21% -13% 22%
Total Investments 7,766 9,858 11,170 13,090 15,293 14,802 17% 3.3% 18%
Accumulated Members' Funds 7,623 9,408 11,138 13,062 15,299 14,785 17.1% 3% 19%
Financial Performance (%)
Realized Return on average Investment (%) 11.9% 11.8% 11.9% 12.1% 12.0% 11.2% 2% 7% N/A
Cost Income Ratio (%) 13.4% 12.9% 11.6% 10.8% 8.9% 10.98% 17% 19% NA
Cost of Administration (%)) 1.35% 1.31% 1.28% 1.19% 1.06% 1.23% 11% 14% N/A
Member's Fund Statistics (UGX'M)
Contributions Collected 917 1,049 1,208 1,272 1,367 1,356 8% 1% 11%
Benefits Paid 278 360 450 496 642 800 29.4% -20% 23%
Interest Credited to members*** 681 1,100 978 1,154 1,516 1,294 31% 17% 22%
Return on member's Fund (%) 11.23% 15.00% 11.00% 10.75% 12.15% 10.55% (7%) (15%) N/A
Compliance level (%) 80% 81% 68% 55% 51% 60% (7%) (15%) N/A
Benefits Processing time (Days) 11 8 7 7 8 7 N/A N/A N/A
Customer Satisfaction Rate (%)
Internal Customers (Staff) 84% 84% 88% 93% 94% 90% 1% 4% N/A
External Customers (Members) 92% 85% 84% 88% 86% 85% (2%) 1% N/A
Operating Expenditure*

Operating expenses represent costs incurred to support income generation for the Fund. Major categories include staff costs, equipment costs, costs associated with Fund Premises and other costs. These have grown at a CAGR of 14% over the past 5 years in line with the Fund growth, however, this growth rate is lower than the revenue growth (CAGR 19%) due to deliberate costs control measures by management and efficiencies realized from continuous process improvements and innovation.

Profit Before Interest and Tax**

Profit before interest and tax has grown by a CAGR of 20% in the past 5 years on account of the higher growth rate in revenue compared to operating expenses.

Interest Credited to members***

Interest credited to members has grown by a CAGR of 18% in the past five years due to continued exceptional performance posted by the Fund. The rates declared have consistently surpassed the 10-year average inflation threshold.