About the Fund
The National Social Security Fund (NSSF) is a provident Fund mandated by Government through the National Social Security Fund Act, Cap 222 (Laws of Uganda). The Fund covers all employees in the private sector that are not covered by the government’s pension scheme.
Currently, the Ministry of Finance, Planning and Economic Development is responsible for policy oversight of the Fund. Additionally, the Fund is regulated by the Uganda Retirement Benefits Regulatory Authority (URBRA) following the enactment of the URBRA Act in 2011.
External environment
The economic and operating environment was characterised by a slowdown in business activity and diminished economic growth as a result of the impact of Covid-19 on the global economy but more specifically East Africa where we conduct business.
Whereas some sectors, such as telecommunication, financial services, health among others remained steadfast, other sectors including education, tourism and hospitality were significantly impacted, thus affecting the Fund’s collections and in turn its investments and operations.
Due to the negative impact of Covid-19, Uganda experienced revenue shortfalls and had to issue more treasury bills and bonds. For the first time, Uganda issued a 20-year bond and this presented an investment opportunity for the Fund. Additionally, the rise in government interest rates attracted foreign investors leading to foreign currency inflows. This led to the appreciation of the Uganda currency against the US dollar and the regional currencies thus impacting the Fund’s regional investments.
On the side of regulation, the uncertainty surrounding the outcome of the NSSF Amendment Bill was augmented by the effects of the pandemic with additional clauses introduced that required more time for consideration.
The evolving and challenging environment necessitates adaptation and reinvention for business continuity and sustainability. The growth outlook in general appears to be getting back on track, albeit with greater and ongoing downside risk that will continue in line with the headwinds from the Covid-19 pandemic.
Because we are living in the new normal, the challenging environment necessitates re-invention for business continuity.
Our Locations
Northern
Region
Lira
- Plot No 43
- Bazar Road
- P O Box 406, Lira
Gulu
- Plot No. 23
- Andrea Olal Road
- P O Box 730, Gulu
Arua
- Plot No 49
- ML Plaza, Adumi Road
- P O Box 418, Arua
Masindi
- Plot No. 17/19
- Port Road Opposite Masindi Court
- P O Box 199, Masindi
Hoima
- Plot No. 33
- Lusaka, Hoima-Kampala Road,
Next to Messiah Clinic.
Western
Uganda
Fort Portal
- Plot No 1
- Maliba Road
Mbarara
- 1st Floor
- Mbarara City House
Ishaka
- Plot No. 112
- Block 14,
- Bushenyi-Ishaka Municipality
Kabale
- Plot No.91-95
- Mbarara Road
- P O Box 203, Kabale
Masaka
- Plot No 21
- Edward Avenue
- P O Box 1290, Masaka
Eastern
Region
Mbale
- Plot No 1, Oval Plaza
- Court Road, near Housing Finance Bank
- P O Box 1574, Mbale
Soroti
- Cell A
- Central Ward, Eastern Division
- Soroti City
Jinja
- Ground Floor
- Jinja City House
- Lubas Road
Tororo
- Plot No.8A
- Uhuru Drive
- P O Box 1574, Mbale
Mukono
- Plot No 3A
- Bishop Tucker Road
- Central Business Area, Mukono
Central
Region
Kampala
- Corporate Branch Ground Floor
- Workers House Plot No.1 Pilkington Road
- P O Box 7140, Kampala
Bugolobi
- 1st Floor Village Mall Bugolobi
- Village Mall Bugolobi
- Plot 7-9 Luthuli Avenue
Acacia
- Ground Floor Acacia Mall
- John Babiiha Avenue
- Kisementi
Bakuli
- Plot No 719
- Sir Apollo Kagwa Road
- K Hotel Building
Entebbe Imperial Mall
- Plot M79
- Lugard Avenue
- Kampala-Entebbe Road
NSSF @ A GLANCE
Why save with NSSF?
We are the biggest institution in the region with centres in all regions of Uganda manned by competent and energetic teams,
availing our members with the very best in social security.
We continue to be innovative in our products and services collecting member contributions, investing prudently and paying out benefits at the right time to qualifying beneficiaries in the shortest time possible.
Branches
Sub-Branches
Outreach Centres
Dedicated Staff
Registered Members
Registered Employers
Total Contributions
Total Revenue
Cost of Administration
Total Asset Value
Benefits Paid Out
Benefits Turn Around Time
Purpose, Vision and Mission
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Our purpose
Our purpose is to make lives better. We passionately dedicate ourselves to making saving a way of life, to enable more and more people to improve their well-being.
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Our vision
To be the social security provider of choice.
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Our mission
To be a relevant partner to our members through continuous innovation in provision of social security.
Core Values
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Innovation
We are a robust organisation that is always looking for new ways of delivering value to our members.
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Customer centric
We are committed to achieving higher levels of customer satisfaction through continuous improvement in our services.
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Efficiency
We commit to be ethical and honest to inspire trust by matching our words to our actions.
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Integrity
We are committed to developing and maintaining healthy internal relations that harnesses respect, positive attitude and open mindedness in order to meet the demands of our customers.
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Teamwork
We promise to continuously collaborate with stakeholders to discover and apply safer, better, faster and more cost efficient ways to provide services that our customers value.