The National Social Security Fund is a Provident Fund established to recruit, collect from, invest for and pay out benefits to its members. The Fund pays out a lumpsum equivalent to the members accumulated savings once they qualify.
Key material matters and risks impacting achievement of Strategy
Adapting to the new normal
Changing saver/member expectations
Future fit organisation 
Regulatory restrictionsBusiness/Strategic Risk
Changing employee and member expectations
Technology Risk
Emergence of a Digital lifestyle – Accelerating further automation
Business/Strategic Risk
Technology Risk
IT infrastructure upgrade
Cyber Risk
Unauthorised access to data and customer information impacting organisational resilience and reputation
Reputation Risk
Regulatory restrictions imposed by the NSSF Act to provide for midterm access impacting innovation will continue to have a negative impact on brand image
Strategy and key strategic focus areas
Core Purpose
Our purpose is to make lives better. We passionately dedicate ourselves to making saving a way of life, to enable more and more people to improve their well-being.
Our strategic matters are informed by the following aspirations
Providing world class service to our members
Achieving competitive returns
Increasing efficiencies to improve service delivery
Becoming the employer of choice
Underpinned by digital innovation
Strategic focus areas
Objective:
Increase Customer Satisfaction
Objective:
Increase Profitability
Objective:
Increase Productivity
Objective:
Increase Staff Satisfaction
Measured through defined Key Performance Indicators to track performance included in the organisation’s Balanced Scorecard and cascading to employee scorecards. Reward and remuneration is linked to both individual and business performance.