LONG TERM ASPIRATIONS
Providing worldclass service to our members
Priority Scope Description
Establish a dedicated team to drive innovation in the voluntary space (agile testing of new business models to take advantage of emerging opportunities)
What will success look like?
There is a healthy portfolio of exploratory products and services that is aligned with the customer journey roadmap and we are able to bring these to market (feasibly)
Who is accountable for this?
Head of Marketing and Communication (working closely with Customer Experience team)
LONG TERM ASPIRATIONS
Achieve competitive returns
Priority Scope Description
Contribute towards efforts to create jobs and in so doing increase membership and contributions
Delivery Mechanism
A roadmap to progressively externalise the Hi-Innovator programme
What will success look like?
A legal and separate entity has been established to support the Hi-Innovator goals. This entity is working closely with Strategic Partners to create a sustainable pipeline of investible Small and Growing Businesses (SGBs)
Who is accountable for this?
DMD
LONG TERM ASPIRATIONS
Providing worldclass service to our members
Priority Scope Description
Establish a stakeholder advocacy strategy to influence national policies and laws that are favourable to the members’ and the Fund’s long-term interests
Delivery Mechanism
Assign accountability
What will success look like?
NSSF Amendment Bill and regulations address liquidity concerns, return to members, while still delivering on mid-term products
Who is accountable for this?
DMD, working closely with CS
LONG TERM ASPIRATIONS
Becoming the employer of choice
Priority Scope Description
Develop a digitalisation roadmap for the employee journey (From job application right until exit and alumni status)
Delivery Mechanism
Agile Project with work-stream structure
What will success look like?
Single digital HR Platform with 360 views of employees to facilitate the entire employee experience at the Fund
Who is accountable for this?
CIO working closely with HRA
LONG TERM ASPIRATIONS
Providing worldclass service to our members
Priority Scope Description
Framework and Action Plan for Implementation of NSSF Amendment Bill
Delivery Mechanism
EXCO Sub-Committee (CFO, CS, HoB, Chief Investment Officer, DMD, Head of Ops)
What will success look like?
If the NSSF Amendment Bill is signed into law “tomorrow”, the Fund is ready (to pay members, manage increased traffic, manage liquidity, etc)
Who is accountable for this?
Committee to be chaired by CFO
LONG TERM ASPIRATIONS
Increasing efficiencies to improve service delivery
Priority Scope Description
Develop and oversee implementation of enterprise-wide skilling strategy for the business, taking account of rapidly changing environment
Delivery Mechanism
Broken down into milestones within BSC of HRA
What will success look like?
The Fund has established:
Who is accountable for this?
HRA
LONG TERM ASPIRATIONS
Develop a disciplined, agile and lean workforce
Priority Scope Description
Implement an updated Fund structure, and performance management strategy
Delivery Mechanism
Broken down in milestones in scorecard of HRA
What will success look like?
Who is accountable for this?
HRA
LONG TERM ASPIRATIONS
Achieve competitive returns
Priority Scope Description
Review the Strategic Asset Allocation of the Fund
Delivery Mechanism
Embedded in BSC of Chief Investment Officer
What will success look like?
The Fund has established:
Who is accountable for this?
Chief Investment Officer
LONG TERM ASPIRATIONS
Providing worldclass service to our members
Priority Scope Description
Develop and oversee implementation of a customer journey roadmap based on agreed Needs, Wants & Desires of the customers
Delivery Mechanism
Agile Project with Work Streams
What will success look like?
2 major New Products brought to market based on agreed customer journey roadmap
Who is accountable for this?
HMC working closely with HoB
Customer centricity is at the heart of our business